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You Can't Cure Stupid: When It's OK to Lose Customers
Asking what current customers you want to let go is just as crucial to your bottom line as what customers you want to attract.Read article...
Distracting Users From Buying
By combining the e-commerce experience with the brand experience are you just distracting your consumers?Read article...
Single-Feature vs. All-in-One: The Tide Is Changing
Is a shift coming from "all-in-one" packages to "best of breed" single-functionality solutions?Read article...
The Hidden Downside of a Great User Experience
User experience has improved so much in some sectors of our lives that when we see an archaic one, we are bewildered at how it could happen.Read article...
Embrace It, Then Trace It
CBS News Segment on Loyalty
User Registration Best Practices
Unifying Your Voice: Virgin Atlantic Case Study
Unifying Lines of Business
Unifying Email Marketing