We are focused on customer loyalty & retention, and have built our company around the belief that the quickest road to increased revenue is to maximize your relationship with your existing customers, including your offline customers.
The services below are examples of some of the most common ways we work with our clients.
During this workshop, we work with your team to create robust descriptions of your customers, their needs, and why they interact with your brand. Knowing your customers is the first step to anticipating their needs.
Our team will analyze your website, email marketing and multi-channel user experience and provide a detailed strategy blueprint detailing where the stumbling blocks are. More than just pointing out problems, we also suggest solutions.
Multi-Channel Consumers are more loyal and spend more money. We will help you craft a strategy that encourages users to interact with you across multiple channels. We can help you avoid the fear of channibilism by spreading credit across your channels.
Before design begins, we will create a complete user experience that ensures your high-value personas (customers) get what they need from your brand. This includes creating a personalized user experience that evolves over time as your users' need evolve. With over 10 years in the personalization industry, we are widely-known experts in the field.
Once a robust strategy is in place, it's time to move on to design.
Read how the new shopping cart we built for SkyMall dramatically impacted their business.
Read how our Usability Assessment helped Fingerhut reinvent it's online user experience.
We write the ROI Marketing column at ClickZ.com. Click here to see a categorized list of all our articles.